University of Southern Mindanao is compliant to the standards of ISO 9001. It was first certified to ISO 9001:2008 standards in 2017, upgraded to ISO 9001:2015 in 2018 and passed Recertification in 2020. This implies that the University has consistently demonstrated its ability to provide services that meet client and applicable statutory and regulatory requirements. Additionally, this also demonstrates that it has maintained the level of client satisfaction through effective application of the current system and adoption of processes for the improvement of the system.

Quality Policy

The University of Southern Mindanao, as a premier university, is committed to provide quality instruction, research development and extension services and resource generation that exceed stakeholders’ expectations through the management of continual improvement efforts on the following initiatives.

  1. Establish Key Result Areas and performance indicators across all mandated functions;
  2. Implement quality educational programs;
  3. Guarantee competent educational service providers;
  4. Spearhead need-based research outputs for commercialization, publication, patenting, and develop technologies for food security, climate change mitigation and improvement in the quality of life;
  5. Facilitate transfer of technologies generated from research to the community for sustainable development;
  6. Strengthen relationship with stakeholders;
  7. Sustain good governance and culture sensitivity; and
  8. Comply to customer, regulatory and statutory requirements.

ONLINE INTERNAL AUDIT for ISO 9001:2015

Auditees

This innovation in the Internal Audit method is the University Quality Assurance Center’s response to the new normal environment that limits face-to-face interaction between Internal Auditors and the Auditees. Despite the new mode, this online audit seeks an accurate assessment of the compliance of all core processes and support units to the Quality Management System to assure the University’s readiness for the External Audit on November.  With this view, it is expected that Auditees assure the veracity and objectivity of the evidences uploaded in this site. The Internal Audit Team, likewise, assures the auditees  that the documents provided by the different Units will be treated with utmost confidentiality.

Core Processes

Mechanics

  1. A landing page designed for the ISO 9001:2015 Internal Audit shall be put up on our official University website. Core Processes and Support Units will have their own links where objective evidences shall be made accessible through sub-links to a Google Drive account created by each office.
  2. Only auditors assigned to specific Units shall have access to the documents. They shall be required to sign a non-disclosure agreement to ensure that uploaded documents shall be used only for audit purposes.
  3. All documents shall be scanned and uploaded in .pdf format for protection from tampering or editing.
  4. Access to the documents shall be removed only after the closing meeting to allow time for auditors to double-check audit findings before submission of audit reports.

Support Units