USM Conducts Orientation, Workshop on CC, HCSM

As a mandate of Anti-Red Tape Authority (ARTA) to empower, implement and oversee a national policy in doing business, monitor and evaluate compliance of agencies covered, (Under R.A. 11032 Section 3) the University of Southern Mindanao (USM) conducted the Orientation and Workshop on Citizen’s Charter (CC) and Harmonized Client Satisfaction Measurement Report (HCSM) on March 3, 2025, at the University Commercial Building, USM, Kabacan, Cotabato.

Charlotte Andrea D. Tutor, Information Officer II of USM, served as one of the speakers of the orientation. Tutor led the discussion on crafting effective CCs to further define the processes of offices, especially the frontliners. In addition, Laksni E. Catubay, the Administrative Officer IV of the University Quality Assurance Office (UQAO), discussed new and improved mechanisms in assessing personnel’s rendered service through HCSM to continue to uphold the integrity and public trust in the government service.

In the latter part of the workshop, a presentation of output and an open forum took place through Lawrence Anthony U. Dollente, PhD, Director of University Quality Assurance Office (UQAO). The presentations paved the way for the selected offices to present, share crafted CCs, and be evaluated for improvement.

During the open forum, Dr.  Dollente emphasized the crucial role of ARTA in maintaining a smooth and efficient flow of transactions in government offices.

“Napaka importante po ito dahil pinapaikli po ng ARTA ang ating mga proseso, hindi pinapahaba,” he spoke.

Tutor, Catubay, and Dollente recently attended the Orientation and Workshop on CC and HCSM at the UP Ayala Technohub, Quezon City on February 19, 2025. Hence, the re-echoing of the seminar through a workshop in the university.  USM heads of offices, staff, and representatives attended the activity.